MYNELend (Jamaica) Limited Customer Privacy Notice
Introduction
At MYNELend (Jamaica) Limited (“MYNELend”), safeguarding your personal information is of utmost importance. This Customer Privacy Notice outlines the personal data that we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it in accordance with all applicable laws and regulations. This Notice remains applicable even after you cease to be a customer.
This Customer Privacy Notice may change from time to time. Your continued use of our services after we make changes to this Customer Privacy Notice will be deemed acceptance of those changes, so please check this Policy Notice periodically for updates. This Privacy Notice has been developed and is maintained in accordance with all applicable laws and regulations.
When we refer to ‘you’ or ‘your’, it includes:
- You as an individual
- Any authorized individual linked to your account
- Persons acting on your behalf, such as trustees, executors, or attorneys under a Power of Attorney
- Related persons like authorized signatories, partners, members, and trustees
‘We’, ‘us’, and ‘our’ refer to MYNELend (Jamaica) Limited and its subsidiaries.
Information We Collect
MYNELend collects and processes information necessary for providing our financial services. This information is primarily obtained directly from you when you engage with our services, such as applying for a loan. The types of personal data we may collect including but not limited to:
- Personal Details: Name, date of birth and identification details
- Contact Information: Address, phone number and email address
- Identification Documents: Valid national Identification, tax registration number and copies of your driver’s license
- Financial Information: Income information
- Employment Information: Details of employment information
- Other Information: Data provided through online platforms, communication via phone and email, credit ratings. For more information on types of data collected by Mynehub, please see privacy policy for further information. myne.ca.
Mandatory Information
In order to conduct certain transactions with you or on your behalf, we require you to provide us with your information that is necessary for us to comply with our obligations to verify your identity as required by the Proceeds of Crime Act, Terrorism Prevention Act, and other anti-money laundering laws and regulations. If you fail to provide us with the necessary information, we will be unable to conduct our KYC procedures mandated by law; and consequently, we will not be able to offer to you any of our services.
How We Use Your Information
We utilize the information we collect to:
- Deliver, manage, and enhance our services
- Process transactions and complete your requests
- Notify you about important updates and payment reminders
- Respond to inquiries and provide customer support
- Conduct credit checks and manage risks
- Ensure business continuity and security
- Satisfy debts owed to us
Our Lawful Bases for Processing Your Personal Data
The lawful bases we rely on for using your information are:
Consent: where you have provided us with your consent to process your personal data, you are free to withdraw it at any time.
Contract performance: we may process your personal data where we perform a transaction with you or on your behalf.
Legal obligation: we may process your personal data where we are required to comply with any law.
Legitimate interest: we may process your personal data where it is necessary for us to pursue our legitimate interests as a business to: enter into and perform a contract or transaction; prevent fraud and other criminal activities; or establish, exercise or defend our legal rights.
Compliance with Legal and Regulatory Obligations
We may process and share your information to fulfill our legal and regulatory responsibilities. This includes cooperating with regulatory bodies and government agencies and detecting and preventing financial crimes such as fraud and money laundering.
Marketing Communications
We may use your information to inform you about our products and services. Marketing messages may be sent via email, phone, text, or social media. You have the right to opt-out of marketing communications at any time by contacting our Data Protection Officer at dpo@www.mynelend.com.
Sharing Your Information
We treat your information with confidentiality. However, we may share it with trusted third parties, including:
- Payment processors and service providers
- Government agencies like the Tax Administration of Jamaica
- Debt collection agencies
- Regulatory bodies such as the Bank of Jamaica
- Auditors reviewing our business practices
Data Retention
Typically, we keep your data for seven years after our relationship ends to comply with legal obligations and for legitimate business needs. Data no longer required will be securely disposed of.
Your Data Protection Rights
You have rights regarding your personal data. These rights are described below:
- Right to consent: to consent to the processing of your personal data. This also includes the right to withdraw consent at any time.
- Right to Access: to be provided with information concerning your personal data and to request a copy.
- Right to data portability: to request to be provided with a copy of your personal data or to have it transmitted to another data controller.
- Right to Rectification: You may also rectify, restrict, and limit much of your information.
- Right to be informed: Upon request, to be informed about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
- Right to Object: You may object to this processing in certain circumstances. You may only object where:
- the processing of your personal data is likely to cause to you substantial or unwarranted damage or distress;
- your personal data is incomplete irrelevant, having regard to the purposes for which the personal data is, or is to be, processed;
- the processing of your personal data is prohibited under any law; or your personal data has been retained longer than the period of time for which it may be retained under any law.
- Rights in relation to automated decision making: to not be subject to a decision based solely on automated processing, including profiling, which significantly affects the data subject.
To exercise these rights, contact us at dpo@www.mynelend.com.
Accuracy
We rely on the availability of accurate personal data to operate our business and to provide our services to you. You are responsible for ensuring that the information you provide to us is accurate and up-to-date. Notify us of any changes to your personal information, such as your contact details, as soon as possible.
Data Security Measures
We implement a variety of security measures to protect your personal data, including encryption and access controls. Our staff and any third-party service providers are required to adhere to strict data protection standards.
International Data Transfer
We may transfer, collect, process, and store your information outside of the country. The data privacy laws governing the use and transfer of data in other countries may not be the same as those in your country; however, MYNELend is committed to ensuring that your data is treated in accordance with applicable privacy protection rules during any international transfer.
Contact Information
For any questions regarding this Privacy Notice, contact our Data Protection Officer at dpo@www.mynelend.com or 876-960-6963.
Changes to This Privacy Notice
We may update this Privacy Notice periodically to ensure that it accurately reflects the way we collect and use personal information about you. We will alert you to material changes by, for example, sending you an email or placing a notice on our website. You are responsible for periodically reviewing it to stay informed about how we are protecting your information. This notice was last updated in July 2024.